FAQ

Product & Ingredients

Are your herbal teas caffeine-free?

Most of our blends are naturally caffeine-free. Liubao Dark Tea contains a moderate amount of caffeine due to its post-fermented nature. Please check each product page for details.

Where do you source your botanicals?

We work directly with growers and cooperatives across Asia to source whole herbs at peak potency. Every batch is third-party tested for purity and heavy metals before it reaches your cup.

Are your teas organic?

We prioritize organic sourcing whenever possible. Because we work with small farms, not every batch is certified organic — but every batch is tested for purity. If a product is certified organic, it will be clearly labeled.

How do I brew your teas?

Use 1 tea bag in 8–12 oz of hot water (about 200°F / 93°C). Steep for 3–5 minutes. Most blends can be re-steeped 2–3 times. For cold brew, steep in cold water in the fridge overnight.

How should I store my tea?

Keep it in a cool, dry place away from direct sunlight. Reseal the bag tightly after each use to preserve freshness.

Are your teas safe during pregnancy, nursing, or with medication?

If you are pregnant, nursing, taking medication, or managing a health condition, please consult your healthcare practitioner before starting any new herbal regimen. Our teas are not intended for children.

Custom Blends

How does custom blending work?

You can build your own blend online by choosing your wellness goals and preferred botanicals. Or message us on WhatsApp and we'll guide you through the process. We hand-blend your formula in small batches.

Can I choose my own herbs?

Yes. You can select from our library of 36 whole botanicals, organized by wellness goal and flavor.

How long does a custom blend take?

After we confirm your formula, we hand-blend it within 2–3 business days. Shipping time depends on your location.

Can I change my blend later?

Yes. If you're on a subscription, you can adjust your formula for your next order. Just contact us before your next billing date.

Is my custom formula private?

Absolutely. Your formula is made only for you and is never shared or sold to anyone else.

How do I consult with you?

The fastest way is WhatsApp. Tap the WhatsApp button on our website, and we'll respond as soon as possible.

Subscriptions

How does the subscription work?

Choose your blend, set your delivery frequency (every 2, 4, or 6 weeks), and save 15% on every order. Your order ships automatically on your schedule.

Can I pause, skip, or cancel anytime?

Yes. There is no commitment. You can pause, skip, or cancel anytime by contacting us or managing your subscription through your account.

Can I change my frequency or blend?

Yes. You can update your frequency or swap your blend before your next billing date.

How am I billed?

Your payment method is charged automatically before each shipment. You'll receive a reminder email before your order is processed.

Orders & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and PayPal through Shopify Payments.

Can I modify or cancel my order?

If you need to change or cancel your order, please contact us within 2 hours of placing it. Once an order has been packed, we may not be able to make changes.

Do you charge sales tax?

Sales tax is calculated at checkout based on your shipping address and local tax regulations.

How do I track my order?

Once your order ships, you'll receive an email with a tracking number. You can also track your order through your account.

Shipping & Returns

How much is shipping?

We offer free shipping on all US orders of $45 or more. For orders under $45, standard shipping is a flat $7.99.

Do you ship internationally?

Yes, we ship to many countries. International shipping rates and delivery times are calculated at checkout. Please note that duties and taxes may apply.

How long does delivery take?

US orders typically arrive within 7–14 business days after processing. International orders usually take 7–14 business days, depending on customs.

What if my order is lost or damaged?

Contact us right away. We'll work with you to make it right — whether that means a replacement or a refund.

What is your return policy?

We accept returns on unopened, non-custom products within 30 days of delivery. Custom blends and opened tea products are final sale due to food safety regulations. Contact us if you have any issues.

Compliance & Contact

Are these statements evaluated by the FDA?

No. These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.

How can I contact you?

You can reach us by email at hcrshop77@outlook.com or through WhatsApp. We usually respond within 24 hours.

Do you offer wholesale?

Yes, we offer wholesale for select partners. Please contact us with your business details for more information.